Help Centre

Overview

CloudPunch is a cloud-based time & attendance platform. Employees clock in and out from a shared kiosk or their own browser, and Company Admins review, approve, and export timesheets — all in real time.

User Roles

CloudPunch has two roles within a company. What you see in the navigation depends on your role.

Signing In

1. Navigate to your CloudPunch URL and click Sign In.
2. Enter your Username and Password.
3. Click Sign In. You will be taken to the Dashboard (or Approvals if you are a Company Admin).

Forgot your password?

1. On the login page, click Forgot password?
2. Enter the email address linked to your account and click Send Reset Link.
3. Check your inbox for a reset email and follow the link inside. The link expires after a short period, so use it promptly.
4. Enter and confirm your new password, then click Reset Password.

Creating an Account

A new CloudPunch account creates both a Company Admin user and a Company at the same time.

1. Click Get Started or Sign Up on the home page.
2. Enter your email address, choose a username, and set a password (minimum 6 characters). Confirm your password in the second field.
3. Complete the security check (CAPTCHA) and click Create Account.
4. A verification email will be sent to your address. Click the link inside it to verify your account.
5. Once verified, sign in and you will be prompted to name your company. Enter it and click Create Company.

Dashboard & Clock In/Out

The Dashboard is the main kiosk screen. It shows every employee in your company and their current status. Updates happen automatically in real time — no need to refresh the page.

Reading the employee grid

Clocking in or out

1. Find the employee's card and click the Clock In or Clock Out button.
2. A confirmation dialog appears showing the employee name and punch time. A countdown timer runs — the punch submits automatically when it reaches zero.
3. Optionally, adjust the time using the date/time field, or add a short comment before confirming.
4. Click Confirm (or press Enter) to record the punch immediately.

Connection status

A small badge shows the real-time connection state:

• Live — real-time updates are active.
• Reconnecting — connection dropped, retrying automatically.
• Offline — no connection; the page falls back to periodic polling.

Approvals

The Approvals page lets you review all time entries, correct any mistakes, and mark entries as approved.

Filtering entries

• Date range — narrow results to a specific From/To period.
• Not Approved Only — show only entries awaiting approval.
• Employee — filter by a specific employee, active employees, or all employees.
• Sort — sort by Employee name, Type (In/Out), Create Time, or Entry Time in ascending or descending order.

Approving an entry

1. Click Edit & Approve next to the entry you want to approve.
2. In the modal, adjust the entry time if needed and add a comment.
3. Click Approve Entry. The entry is marked approved and the Dashboard updates in real time.

Managing Employees

The Employees page is where you add, edit, and deactivate the people who clock in and out on the Dashboard.

Adding a new employee

1. Click New Employee.
2. Fill in First Name, Last Name, and optionally a Display Name, Employee Code, PIN, and Email.
3. Click Save. The employee appears on the Dashboard immediately.

Editing an employee

Click on an employee's row to open the edit modal. Update any field and click Save.

Deactivating an employee

Open the edit modal and uncheck Active. Inactive employees are hidden from the Dashboard. You can reactivate them by switching the filter to All Employees and editing them again.

Employee fields reference

Reports

Generate timesheet reports for any date range and employee selection. Company Admins can view all employees at once and export to CSV. Standard Users must select an individual employee and can only see employees with "Allow Others to View Timesheet" enabled.

Report types

Generating a report

1. Select a Report Type from the dropdown.
2. Set the From and To dates. The default is the last 14 days.
3. Choose an Employee — active employees, all employees, or a specific person.
4. Optionally enable Overtime highlighting and set the daily hours threshold.
5. Click Generate Report.

Printing & exporting

• Print — click the Print button to open the browser print dialog. Reports are formatted for clean printing.
• Export CSV — available to Company Admins on paid plans. Downloads the report as a spreadsheet-compatible CSV file.

Managing Users

Users are the people who log in to CloudPunch. They are separate from Employees (who simply clock in/out). A kiosk-style setup typically has one or two Users managing many Employees.

Adding a new user

1. Click New User.
2. Enter a Username, Email, and initial Password.
3. Check Administrator if this user should have Company Admin access.
4. Click Save. The user will receive a verification email before they can sign in.

Editing a user

Click on any user row to open the edit modal. You can update their username, email, and admin status. If you change their email, a new verification email is sent automatically.

Deactivating a user

Open the edit modal and uncheck Active. Inactive users cannot sign in but their history is preserved.

User fields reference

Company Settings

Company Settings control how time is tracked and displayed across your entire company. Changes take effect immediately and the Dashboard kiosk refreshes automatically.

Company information

• Company Name — displayed in the navigation bar and on reports.
• Address — optional; appears on printed reports.
• Timezone — all times on the Dashboard and in reports are shown in this timezone. Set it to match your business location.

Auto-Break

When enabled, CloudPunch automatically deducts a break from any shift longer than a set number of hours.

• After Hours — the minimum shift length (in hours) before a break is deducted.
• Deduction — the number of minutes deducted (default 30 minutes).

Overtime

CloudPunch can flag overtime based on daily and/or weekly thresholds:

• Daily Overtime — hours worked in a single day beyond the threshold are flagged as overtime.
• Weekly Overtime — hours worked in a week beyond the threshold are flagged as overtime.

Kiosk settings

Billing & Subscription

The Billing section is at the bottom of the Company Settings page. It shows your current plan and lets you upgrade or manage your subscription.

Upgrading your plan

1. Scroll to the Billing section on the Company Settings page.
2. Click Upgrade to Monthly or Upgrade to Yearly.
3. You will be taken to a secure Stripe checkout page to enter your payment details.
4. Once payment is confirmed, your plan upgrades immediately.

Managing your subscription

Click Manage Billing to open the Stripe customer portal, where you can update your payment method, download past invoices, or cancel your subscription.

Password & Email

Changing your password

Use the Forgot Password flow on the login page to set a new password at any time — even when you are already signed in, this is the safest way to change it.

Changing your email address

A Company Admin can update your email on the Users page. After the change, a verification email is sent to the new address. You must click the link in that email before the new address is active.

Resending a verification email

If you didn't receive a verification email or it expired, go to the Check Your Email page and click Resend verification email. You can also correct a typo in your email address from that same page.

Getting Support

1. Click the Support link in the top navigation bar (available on all pages).
2. Your name and email are pre-filled if you are signed in. Fill in the Subject and Message.
3. Complete the security check and click Send Message.
4. You will receive a confirmation email, and the support team will be in touch.